At Limpiar, we are proud to provide a platform to grow and empower local economies and provide people access to flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community.
Because we value our business relationship with Limpiadors and anyone else who provides services on the Limpiar platform, we want to be clear, upfront, and transparent about the kinds of activities that can lead to you losing access to certain opportunities on the Limpiar platform or the Limpiar platform itself, as well as how the process of account deactivation works. If you have additional questions about this policy or other policy, please email support@blog.limpiar.online
RATINGS ON LIMPIAR
Background:
Customers who place a service order through Limpiar are asked to rate the service they receive on a scale of one to five stars. Ratings are critical to the success of the Limpiar platform because they allow customers to ensure that the gigs and other services completed through the platform are high in quality. Limpiadors who are consistently late, deliver subpar services, behave unprofessionally, or don’t complete the service orders they accept in accordance with customer instructions typically receive lower ratings.
How it affects you:
To provide services on the Limpiar platform, you must maintain a certain customer rating. Unless otherwise notified in writing, the minimum rating threshold(s) for Limpiadors is a 4.5 satisfaction average. You are responsible for monitoring your rating. However, as a courtesy, you may be notified if your rating starts falling near the threshold level. If your rating falls below the threshold, you may lose access to certain opportunities or your account may be deactivated.
ACCEPTING AND COMPLETING GIGS
Background:
The acceptance rate is the percent of offers shown that are accepted and the completion rate is the percent of offers completed of those that are accepted. When an opportunity is offered through the Limpiar app, key details of the offer are displayed, including the services involved, locations, an estimate of the time the delivery or service will take, and the minimum guaranteed amount of pay.
As independent contractors, Limpiardors have the right to decline any opportunity offered to them. However, accepting an offer is an agreement to complete that delivery or service in accordance with customer or merchant instructions.
How it affects you:
While by accepting an order you are agreeing to complete that delivery or service, we recognize that unforeseen circumstances may arise. You therefore have the right to occasionally not complete a delivery or service after you accept it, as long as for gigs, you cancel 4hrs before scheduled time. To provide services on the Limpiar platform, however, you must maintain a certain completion rate. Unless otherwise notified in writing, the completion rate for Limpiadors is 85% You are responsible for monitoring your completion rate. However, as a courtesy you may be notified if your completion rate starts falling near the threshold level. If your completion rate falls below the threshold, you may lose access to certain opportunities or your account may be deactivated.
KEEPING THE PLATFORM SAFE AND SECURE
At Limpiar, the safety and security of service providers and consumers who use the Limpiar platform is paramount. We want to make sure you feel safe when performing gigs or other services, that customers and businesses feel comfortable working with Limpiardors and other service providers, and that consumers never need to be concerned about opening their doors to begin their service.
Creating an unsafe or unsecure environment for anyone on the platform or the communities in which Limpiar operates is grounds for immediate account deactivation. These behaviors include, but are not limited to:
● Violence or inappropriate behavior, including abusive language – Exhibiting objectively unsafe behavior, including physical, sexual, or verbal assault of a consumer, business, another Limpiardor or service provider, or any other person.
● Use of alcohol and drugs – Performing services while under the influence of alcohol or drugs.
● Discrimination or harassment – Limpiar is committed to providing a platform free from discrimination and harassment and therefore prohibits discrimination and harassment by or directed at service providers, businesses, consumers, or Limpiar employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession or any basis protected by federal, state, or local law. Limpiar’s Sexual Harassment Policy can be found here.
● Failure to comply with the law or use of the platform for any criminal activity – Violating any local, state, or federal law while using the Limpiar platform, including any applicable criminal or traffic laws. This includes but is not limited to theft of any goods or items, damage to or theft of any third party property,, and use of the Limpiar platform to engage in or assist with any potentially criminal activity.
● Failure to pass identity verification and screening criteria – Failing to meet Limpiar’s identity verification or screening criteria – whether at the time of account creation or any time thereafter – is grounds for being denied access to the Limpiar platform or account deactivation if you have already accessed the platform.
● Disclosing personal information without authorization – Using personal information for any purpose other than completing services on the Limpiar platform, including posting online, saving, or otherwise sharing with any third party, except as may be legally required.
● Engaging in any form of tampering with cleaning supplies, altering packaging, or neglecting adherence to established cleanliness standards. Opening, using, or tampering with cleaning products or equipment provided by Limpiar; also, failing to use provided cleaning materials and equipment in a safe and appropriate manner.
● Off-Platform Services – Delivering or accepting payment for any service or item solicited by a customer on or through the Limpiar platform outside of a formal offer presented to you through the Limpiar platform.
FRAUD OR ABUSE OF THE PLATFORM
Much of the Limpiar platform rests on minimum business standards of integrity and fair dealing. We trust service providers to use the Limpiar platform honestly and with integrity. Accounts of service providers that abuse our services or engage in fraud, or that cause others to do the same, will be deactivated. Examples of abuse and fraud include, but are not limited to:
● Manipulating referral systems or promotions – Gaming or manipulating any consumer, business, or Limpiar referral program, Limpiador pay promotions, or any other similar types of programs offered through the Limpiar platform.
● Providing information that is fraudulent or inaccurate – Misrepresenting information during signup, providing false information to Limpiar, businesses, or consumers related to the performance of services, creating multiple accounts for the same individual, using the same phone number as an account already in use, or failing to accurately identify the mode of transportation being used to perform services.
● Disrupting the Limpiar platform – Taking any action, either directly or indirectly, that is intended to or does damage, disable, interrupt, overburden, or impair the functionality of the Limpiar platform or the servers or networks connected to the Limpiar Platform;
● Scraping – Using any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy, index, frame, monitor, conduct any systematic retrieval of data or other content from any portion of Limpiar platform or its content.
● Unauthorized Access – Gaining or attempting to gain unauthorized access to the Limpiar platform and/or to any account, resource, computer system, and/or network connected to any Limpiar server. This includes any breach or circumvention of any security or authentication measures Limpiar may use to prevent or restrict access to the Limpiar platform.
● Sharing or providing access to your account – Sharing your user ID, password, or any other means of access to your Limpiar service provider account with any other person or entity.
● Third-party rights – Using Limpiar in any way that infringes third-party rights, including copyrights, trade secrets, trademarks, or other rights of any third party, including privacy or publicity rights.
VIOLATING THE TERMS OF YOUR CONTRACT
Violating any of the terms of your Independent Contractor Agreement or any other agreement or policy that you agreed to as a condition of accessing the Limpiar platform will serve as a valid basis for losing of access to certain opportunities or deactivation from the Limpiar platform. This includes but is not limited to:
● Failure to Accurately Record Completion of a Service – Marking a service as complete when you did not complete it or indicating that you have completed the requirements of a service when in fact you have not. Likewise, consistent failure to timely mark a service as complete when it has, in fact, been completed.
● Failure to Complete Services in a Safe or Timely Manner – Failing to provide and complete services on time and safely, while adhering to reasonable expectations of safety, quality, and health standards as required by the customer(s) and/or applicable law.
● Neglecting to meet the specified service level requirements, such as delivering inaccurate or incomplete cleaning services, compromising the quality or presentation of the cleaning tasks, or disregarding instructions and specifications provided by the customer, Limpiar, or any other relevant party.
APPEALS
If you lose access to the Limpiar platform through account deactivation, you will be provided instructions for how to appeal. This process will apply to deactivations from the Limpiar platform based on violations of the Independent Contractor Agreement or this Service Provider Platform Access Policy. More information about appealing a Limpiador account deactivation may be found here.
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